A form that matches the counter
Required fields are the ones staff ask for today. Attachments have a size and type limit. The resident gets a confirmation number.
Online request portals for public offices
Residents email a request that sits in a shared inbox. Staff forward it until someone owns it. Tervexa builds an intake form, a case route, and a status page so the office can see the queue and the resident can see that it was received.
Talk through this buildRouting and a visible queue
Request type decides the department. Supervisors see age and status. Nothing depends on one person remembering to forward an email.
Hosting and access you can explain
Staff logins, resident access limited to their own request, backups, and a written description of where the data lives. We design for an audit question, not a consumer app launch.
FAQs
- Can this handle public records requests?
- It can track intake, assignment, and response status. Legal deadlines and exemptions stay with your counsel. The software does not decide what must be released.
- Do residents need an account?
- A confirmation link or a small account both work. We pick the one your residents will actually finish.
Next step
Need request portals?
Tell us what the staff do by hand today. We will map a first release with a scope and a price before any build.